Refund policy
Exchange it. Get store credit. Ship it back for a refund: National Picnic places a pre-printed return label in every domestic (USA) shipment. Look for the label with instructions in your package and follow the instructions.
Email sales@nationalpicnic.com for human interaction to assist with the process.
National Picnic is not currently offering international shipping. If international shipping becomes available in the future, any shipping costs or fees associated with returning an international order will not be reimbursed.
Gift cards are not returnable. Returns purchased with gift cards receive credit in the form of an emailed virtual “gift card”.
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14-DAY FREE RETURN POLICY - DOMESTIC ORDERS
A timely effort to decide on your order is so very appreciated. Details:
Return unworn, tagged items within 14 days of receiving your order, using the label attached. Money is refunded through the method of payment used to purchase the item. One free return label per order.
After 14 days, our 30-day policy applies:
When tagged, unworn items are returned after the 14 day free returns period, but within 30 days, you’ll be refunded the price of returned items minus $10 per label used. Money will be promptly refunded through the method of payment used to purchase the item.
If you return the items using your own methods, that’s OK, but we won’t reimburse your shipping costs, and save that tracking number! No refunds without a tracked delivery number. Return to: National Picnic, Returns / 381 Park Ave. / Collingswood, NJ / 08108 (Note: Not a store address, mailings only), Any returns accepted after the 30-day window are at National Picnic’s discretion, and will only be refunded with store credit in the form of an emailed virtual “gift card”.
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